Reviews from buyers, patients, guests and customers on portals as diverse as Google, Amazon, Ebay, Jameda, Tripadvisor, etc. are becoming increasingly important when deciding on an online store, a doctor, a hotel or a restaurant.
If these reviews are negative, they can be damaging to business because they discourage customers from buying, guests from booking a hotel, or patients from choosing a doctor's office. If they are untrue, insulting or obviously illegal, there is usually a right to delete them.
Right to delete untrue ratings, inadmissible expressions of opinion or obviously illegal content
It is not possible to take action against every bad review, because reviews are generally covered by freedom of opinion. ...
On Google Maps, business owners can create a profile to become more visible to searching customers. People with Google account have the possibility to rate these companies by giving 1 to 5 stars. They can additionally justify and comment on their rating there with a so-called review.
However, if the rating and review are negative, this is bad for business because it can scare off customers who are looking for a company. In addition, negative feedback is said to have an impact on the company's ranking in Google searches. So a business owner with a bad review will have a vested interest in its deletion. A deletion claim can arise for a number of reasons:
Violation of Google policy
Google itself has established and made public guidelines for inappropriate ratings and reviews. ...
Most memes are created by combining images with text, thereby creating entirely new meanings and contexts. They spread virally across the Internet and find many viewers because they have a high entertainment value due to their funny, ambiguous or even socially critical character. Memes are thus found on many social media, websites and blogs and are generally considered accepted.
However, like almost everything, memes can be considered legal and may infringe rights or violate policies.
The following legal categories can be used to categorize problematic memes that are not always liked by those affected, so deletion options are sought. ...
Recently, there were some decisions on prominent influencers on marketing via Insta, including the KG=OLG Berlin, LG Munich and LG Karlsruhe.
The case law is currently still forming on the labeling obligation of influencers; last year, it had to be assumed that any linking and tagging of products in the posting must be considered advertising and thus labeled solely due to the assumed sales-promoting effect, otherwise there was a threat of a warning for misleading by omission.
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Since the last decisions, this no longer applies; there is more differentiation and argumentation as to why a certain post is classified as advertising and then has to be labeled as advertising / advertisement. ...
