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October 2021

Deletion of Google reviews and ratings

20. October 2021

On Google Maps, business owners can create a profile to become more visible to searching customers. People with Google account have the possibility to rate these companies by giving 1 to 5 stars. They can additionally justify and comment on their rating there with a so-called review. However, if the rating and review are negative, this is bad for business because it can scare off customers who are looking for a company. In addition, negative feedback is said to have an impact on the company's ranking in Google searches. So a business owner with a bad review will have a vested interest in its deletion. A deletion claim can arise for a number of reasons: Violation of Google policy Google itself has established and made public guidelines for inappropriate ratings and reviews. ...

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